Jasnikom's underlying strength is our total commitment to Customer Satisfaction. In additional to wide selection of services, Jasnikom provide a comprehensive customer care that will advise the most crucial network improvement and advancement requirements with objectivity, independence and flexibility, that serves as Jasnikom's main value proposition.
Maintaining best service for our customers, our Customer Care Division is supported by:
- Dedicated call center and 24-Hour Hotline Service
- Continuous improvement through Service Delivery Survey feedback mechanism
- Intensive external training/cross training to all engineers
- Customer database for service tracking and reporting
- Management (Helpdesk Management System)
- Availability of spare part tools, documentation, spare part
- Network Management System
Jasnikom promises is beyond fast connection, reability and performance. We understand that our customers' needs are varied and therefore require advice for telecommunication technologies in the most cost-effective approach to the organization that will have a positive effect on the overall business performance and strategy.